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Introduction to Knowledgebase

Let's dive into the basics of the Knowledgebase and understand why it's essential for Suppa

What is Knowledgebase?​

Knowledgebase refers to the structured collection of information and data that serves as the foundation for Suppa's responses and decision-making.

You can think of it as Suppa's brain, packed with all the information it needs to chat with your customers.

Why do I need a Knowledgebase?​

You need a solid knowledgebase to ensure Suppa provides accurate answers to customer queries. This knowledgebase allows Suppa to interpret user input, provide accurate information, and engage in meaningful conversations within its designated domain.

A good knowledgebase also helps Suppa to:

  • Maintain consistency in responses across different interactions
  • Adapt to various customer needs by understanding context
  • Scale efficiently to handle a wide range of queries

What should be in the Knowledgebase?​

Ideally, your knowledgebase should be a comprehensive repository of information, including facts, rules, and patterns, that Suppa uses to understand user queries and generate appropriate responses. It typically contains:

  • Domain-specific information, such as technical details or product specifications
  • Frequently asked questions and answers
  • Entity recognition data, like your company name, product names, or key terms

Additionally, you might want to include:

  • Product catalogs or service descriptions
  • Troubleshooting guides for common issues
  • Company policies and procedures

Should I update the Knowledgebase?​

Updating the knowledgebase regularly is beneficial for Suppa's performance. Regular updates allow Suppa to:

  • Stay current with the latest information about your products or services
  • Improve accuracy by refining existing answers based on customer feedback
  • Expand capabilities to handle new types of queries or scenarios
tip

We recommend reviewing and updating the knowledgebase at least once a month, or more frequently if there are significant changes in your business.

How do I get started with the Knowledgebase?​

To get started with Suppa's knowledgebase:

  1. Gather your core information: Collect FAQs, company details, product details, and other essential data
  2. Organize the data: Structure your information in a clear, logical manner
  3. Input the data: Use our user-friendly interface to add your information to Suppa's knowledgebase

We've covered the basics of the Knowledgebase here, but there's much more to explore. Dive into the details and start building a robust knowledgebase for Suppa