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Knowledgebase

The Knowledgebase node allows you to query a knowledge base to retrieve information based on user input. You can use this node to provide answers to frequently asked questions or to retrieve information from a database.

Empty Knowledgebase Node

Properties​

Knowledge node properties are divided into three tabs: Lookup, Access, and Variables.

Lookup​

The Lookup tab allows you to configure the knowledge base lookup query. You can specify the query to send to the knowledge base.

Knowledgebase Lookup Settings

Access​

The Access tab allows you to configure the access to the knowledge base. You can specify which knowledgebase items to access for the given query.

You can choose to access the entire knowledge base or a specific knowledge base item(s). For selecting specific knowledge base items, you can either use their names or tags.

Knowledgebase Access Settings

Variables​

Here you can rename and decide to keep or discard the response from the knowledge base lookup.

Knowledgebase Node Variables

Example​

You can see a sample of the Knowledgebase node in action below:

Knowledgebase Node Preview

Best Practices​

Rules of thumb
  1. Use the Knowledgebase node to provide answers from your knowledge base.
  2. Make sure to configure the lookup query correctly to retrieve the desired information.
  3. Try to access specific knowledge base items to get more accurate results.
  4. Use the Variables tab to manage the response from the knowledge base.